Support
Something off? Tell me.
Loopform AI is built by one person. You'll get a reply from him, usually the same day.
Helpful to include: your phone model, whether it happened in a workout, in Nutrition or in a conversation with the coach, and what you said or did just before. Screenshots are welcome. Video of the camera view is not needed and never requested.
Quick fixes
- The coach can't see me. Prop the phone at knee height for squats and hip height for hinges, step back until your whole body is in frame, and face or turn side-on as the setup card says. Your coach tells you out loud when you're framed.
- The coach doesn't hear me. Check the microphone permission in your phone's settings. With Bluetooth headphones on, the headphone mic is used; take one earbud out to speak closer to it. In a loud gym, wait for the cue to finish before you answer.
- I'd rather not move the phone for a movement. Say "skip the camera" at the hand-off, or tap "Count on my word instead". The set is counted from what you tell your coach.
- Reminders don't arrive. Allow notifications for Loopform AI in your phone's settings, then set your training days again in Plan.
- Reset everything. Delete and reinstall the app. All data lives on the phone, so this is a full reset.
Beta feedback
On iPhone, TestFlight has a "Send Beta Feedback" button on the app's page, and shaking the phone offers a screenshot report. Email works just as well.